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Database Administrator
Company profile
Our client is is a rapidly growing cloud software platform company with a mission to connect every person and everything. Customers use this company to energize their growth and profitability through our Global Software Defined Cloud and turnkey solutions, which feature relevant content, applications, and connectivity worldwide. Technologies integrated into our cloud platform include the following: HPE, IBM, Ribbon Communications (Sonus+GenBand), NetNumber, Oracle, Microsoft, and other world class technology providers. All relevant customer-acquired value is derived from our company leading Global Software Defined Cloud, which delivers award-winning mobile enablement, regardless of the user’s location or network. By harnessing the value of communications, our client serves retail, enterprise, and IoT customers. Currently they have offices in New York, Sao Paulo, Madrid, Barcelona, Indonesia, Bahrain, Belgium, Germany, Singapore, and the Netherlands.
Description
Your focus is on the performance, integrity and security of a database. Though partly focused on analysis and maintenance, the job also entails specialization on database development, including planning, designing, development and troubleshooting.
This is a fantastic opportunity to join this Technology Leader and help to build and structure a worldwide team of professionals. Our client is a fast growing, dynamic company with a recognized brand, offering a challenging role, with lots of opportunities and competitive terms of employment.We offer:
– a fair market salary level according to your experience and background and your experience
– we will give you the opportunity to reach your full potential and be rewarded for your achievements. Our reward structures are set up to drive performance, focusing on results and behaviors that reflect our Company values– a company paid Health Insurance coverage,
– flexible working time schedules,
– travel insurance,
– equity scheme, team bonding activities, snacks, coffee, tea, etc.You’ll be part of a culture where ideas are valued, and initiative encouraged.
Duties and Responsibilities
• Overall management and ownership of the database servers
• Ensure day to day Business Continuity
• Commissioning and installing new applications and/or drastically enhance existing ones, customizing applications in order to make them fit for purpose
• Planning and implementing migrations, upgrades, hot fixes, patching and other general database server related administration/maintenance tasks
• Increasing the resilience, reliability and ultimately, the availability of all database related services
• Monitoring of database servers’ instances
• Query optimization and performance tuning
• Responsible for quality control by auditing database integrity to ensure accurate and appropriate use of data, including adherence to the Data Protection Act
• Communicating regularly with technical, applications and operational staff to ensure database integrity and security
• Controlling access permissions and privileges
• Writing database documentation, including data standards, procedures and definitions for the data dictionary (metadata)
• Designing, implementing, managing and testing back-up and recovery plans
• Ensuring that maintenance tasks and archiving procedures are functioning correctly
• Working closely with the development and support teams to enhance performance and 2nd level support of ad hoc requests, incident and problem resolution of all databases related servers (production and non-production)
• Troubleshooting and following up of alerts
• Facilitate teams to collaboratively engage in a design process. Collaborate with system architects, software architects, design analysts, application developers and others to understand business and industry requirements
• Performing capacity planning and database growth analysis
• Developing and administering data standards, policies and procedures
• Research interaction design trends
• Perform other duties as assignedSkills and Specifications
• A minimum of 3 years hands on experience with SQL Server database administration – installation, configuration, implementation, data modelling, maintenance and migrations (data/server).
• College degree in Computer Science, Engineering or Mathematics
• 1 Year hands on experience with Oracle databases.
• Exceptional SQL Server knowledge (2008 +, replication, change tracking, clustered environments, Always on AGs)
• Advanced DB schema design, performance tuning and capacity planning skills, including strong knowledge of SQL databases configuration standards and understanding of database architecture
• Manage, design, implement and test database backup, recovery and HA strategy
• Exposure to security concepts/best practices
• Proactive attitude, strong analytical skills, team player, troubleshooting and problem-solving skills (inductive reasoning)
• Good written and verbal communications skills in EnglishAdvantageous Experience (not essential)
• Experience in other database engines: PostgreSQL, MySQL, MongoDB etc.
• Real-time processing.
• Experience managing full application stacks from the OS up through custom applications
• Good understanding of distributed computing environments
• DB related certifications
• Exposure to Virtualization
• Knowledge of SSIS/SSRS/ETL and PowerShell
• Knowledge of Windows and Linux system administrator skills
• Knowledge of Telecom and branch-related vocabulary -
IT Business Analyst
Job description
The Junior IT Business Analyst will be supporting the IT Project Manager/Senior IT Business Analyst
in analyzing and documenting business requirements for different IT projects as well as for maintenance and improvement requests for existing applications. He/she will ensure that the solutions are developed in line with the business needs and make sure that the requirements are properly documented and maintained.The Junior IT Business Analyst will be working closely with business stakeholders across the organization, with the development team and external software providers throughout project/feature lifecycle.
We are looking for someone with 1-2 years for experience in related field and who is looking to develop further in the area of business analysis. To succeed in this role, you should be driven, have strong analytical and communicative skills, as well as have a solution-oriented mindset.
Responsibilities
• Be the bridge between business and IT- side in describing functional requirements and
• solutions
• Identify, analyze, document and coordinate business requirements
• Support the development team with business process knowledge and requirement
• clarifications during the development and test phases
• Write test cases and perform User Acceptance and End to End testing
• Perform other related duties as assignedRequirements
• Experience from working as an IT Business Analyst or similar role (minimum 1-2 years)
• Previous experience from working with both in-house developed applications and SaaS
• solutions
• Experience from documenting requirements in User Stories or Use Cases
• Preferably previous experience from working with business process modeling
• Great communication skills, communicates fluently in both Spanish and English
• Telecommunications/ISP experience
• Experience from working with User Acceptance Testing
• Knowledge in agile methodologies is a plus -
Global Provisioning Manager Description
* Being in direct contact with the company’s local suppliers globally to coordinate the proper installation of our services, using telephone and email, to make sure suppliers install the right service on time.
* Being in direct contact with the company’s customers to inform them on the current status of all service deliveries. This may include performing recurrent calls and sending regular emails, as well as potential customer visits, until day of service installation.
* Making sure all services are delivered within the given time frame
* Providing with accurate and timely provisioning forecasts to provisioning management on all activities -
Customer Operations and Experience Manager
Customer Operations and Experience Manager
Location: Barcelona, Spain Full-time
Mission
To manage and evolve customer operations with a passion for high-performance and delivery of a measured excellence in customer experience.
Responsibilities
• Plan, organize, recruit, outsource and manage the Customer Operations workforce to meet the dynamic demands of the company
• Develop and manage team members and the working environment to equip the team for high- performance, improve employee satisfaction and manage resource attrition
• Monitor and manage daily operations, both in-house and with BPO partners, to ensure that agreed service levels and performance metrics are met or exceeded: customer experience, operational efficiency and effectiveness
• Be a proactive brand and business ambassador, ensuring that all customer contacts are orientated towards delivering great customer experience, promoting the companies brand stimulating loyalty and business development/sales opportunities
• Maintain day-to-day operational relationships with BPO partners to foster a culture of continuous improvement and exchange of ideas, working towards best-practices across our operational scope
• Support the strategic relationship with our selected BPO and technology partners to ensure future-proofed operational capability at optimum cost and performance levels
• Create a ‘one team’ environment where in-house and outsourced team members recognize and respect each other as peers and partners in the delivery of customer excellence
• Define and own the ‘Customer Journey’, working with other business functions to document
and continuously improve the journey over time, including customer churn and satisfaction
• Catalogue issues and improvement opportunities within the sphere of customer operations and those that affect customer experience, operational efficiency or effectiveness from elsewhere in the business
• Be the Customer Operations Process Champion, stimulating ownership and proactive improvement to practices within teams and functions
• In collaboration with Change and Performance Management, and relevant companies’ functions, assess, design and implement improvements to policy, practice, platforms and people/organization to enhance revenue, optimize costs and improve customer service
• Define, implement and manage an appropriate Measurement, Reporting and Insights (MRI)
framework, setting appropriate targets and service levels for
• relevant scope and ensuring detailed root cause of issues and resolution analysis of cases to
determine improvement options
• Establish benchmarks for performance comparison across the sphere of Customer Operations,
comparing to Spanish and International references
• Maintain cross-business engagement to foster collaborative relationships and an aligned
approach to customer excellence.Essential Role Requirements
• Experience in managing shared services and/or call center operations
• Demonstrable track record in delivering customer excellence
• Excellent standard of English and Spanish, written and oral
• Very strong capability in Microsoft Office applications; ‘Power User’.Desired Role Requirements
• Experience in:
• Leading transformation/change programs/projects
• Continuous improvement mechanisms
• Managing BPO relationships
• Telecommunications industry
• Multi-language capability
• Exposure to various operational and business cultures. -
IT Support Engineer
Company description
Our client is a rapidly-growing cloud software platform company with a mission to connect every person and everything. Customers use the companies´ product to energize their growth and profitability through our Global Software Defined Cloud and turnkey solutions, which feature relevant content, applications, and connectivity worldwide. Technologies integrated into cloud platform include the following: HPE, IBM, Ribbon Communications (Sonus+GenBand), NetNumber, Oracle, Microsoft, and other world class technology providers. All relevant customer-acquired value is derived from companies leading Global Software Defined Cloud, which delivers award-winning mobile enablement, regardless of the user’s location or network. By harnessing the value of communications, our client´s serves retail, enterprise, and IoT customers. This company currently has offices in New York, Sao Paulo, Madrid, Barcelona, Indonesia, Bahrain, Belgium, Germany, Singapore, and the Netherlands.
Role description
As part of the Operations team, you will be responsible to provide the second level of support to our customers, on our proprietary BSS/OSS system we do operate on their behalf. You will have to handle the second level support requests – resolves inquiries, perform troubleshooting and root-cause analysis on incidents, and then drive them to resolution, restoring the service to standard or acceptable levels of performance. Then, you will be responsible to drive the related problems resolution, down to problem correction. You will be expected to be autonomous and self-driven in order to proactively fulfill your responsibilities. You will work collaboratively with other divisions, engineers and teams across the globe, the normal communication language being English.
Duties and Responsibilities
• Accountable and responsible to drive incidents to resolution & closure, engaging the different divisions of the company in a timely fashion in order to reduce the impact of the incident on our customers
• Accountable and responsible to follow the communications procedures in place when handling an incident
• Accountable and responsible to perform proactive management of our BSS/OSS systems, preventing incidents as much as possible
• Responsible to foster and sponsor enhancements to be applied to the Incident Management & Problem Management process, accordingly to the experience gained through incidents resolution
• Be part of the On-call scheme in the middle-term once achieved the sufficient level expertise in the different product and servicesSkills and Specifications
The ideal candidate will have a Bachelor of Science in IT, telecom or equivalent, plus at least 5 years’ experience, especially in large critical IT systems and GSM application support
Compulsory skills
• You are self-motivated, with the drive to solve problems and expand your knowledge
• Methodical, high standard of attention to detail
• Good knowledge on SQL and experience operating relational databases (Microsoft SQL Server, Oracle, MySQL…)
• Valuable basic knowledge of NoSQL (MongoDB)
• Valuable knowledge of programming Languages: (C++, Java, Python, Shell, …)
• Knowledgeable in Operating Systems: Linux/Windows
• Knowledgeable of BSS/OSS concepts, systems and business processes– customer management, service provisioning, number portability, number management, top-up management, SIM management, retail and wholesale billing, etc.
• Understanding the wireless telecommunications business
• Working knowledge of Microsoft Office (Visio, Excel, Word, PowerPoint)
• High dedication and high sense of responsibility
• Fluent in English; any additional main-stream language skills are advantageousAdditional and valued skills
• Knowledgeable of GSM networks
• Experienced in performing in controlled working environment, following ITIL-like processes
• Experience with MVNOs
• Experience in working with culturally diverse teamsOur offer
We offer a fair market salary level according to your experience and background and your experience, same as we will give you the opportunity to reach your full potential and be rewarded for your achievements. Our reward structures are set up to drive performance, focusing on results and behaviors that reflect our Company values. The offer also includes a company paid Health Insurance coverage, flexible working time schedules, travel insurance, equity scheme, team bonding activities, snacks, coffee, tea, etc.
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Business System Analyst
Company description
Our client is a rapidly-growing cloud software platform company with a mission to connect every person and everything. Customers use the companies´ product to energize their growth and profitability through our Global Software Defined Cloud and turnkey solutions, which feature relevant content, applications, and connectivity worldwide. Technologies integrated into cloud platform include the following: HPE, IBM, Ribbon Communications (Sonus+GenBand), NetNumber, Oracle, Microsoft, and other world class technology providers. All relevant customer-acquired value is derived from companies leading Global Software Defined Cloud, which delivers award-winning mobile enablement, regardless of the user’s location or network. By harnessing the value of communications, our client´s serves retail, enterprise, and IoT customers. This company currently has offices in New York, Sao Paulo, Madrid, Barcelona, Indonesia, Bahrain, Belgium, Germany, Singapore, and the Netherlands.
Role description
If you are technically minded, with strong customer orientation and excellent analytical skills, and if you are used to working in a professional and fast-moving telecommunications environment, then this is the best opportunity to develop your international career.
You will be accountable for the end to end process to capture customer requirements and to guide the rest of the organization to convert them into products that will be added to our product portfolio. You will be conducting analysis, doing consultancy, helping to (re)design the solution and managing the project till its implementation.Duties and Responsibilities
• Business analysis
o Work together with the customer´s business units to understand the requested product functionality, detect gaps and provide advice to our customers
o Work with the other areas of the company and lead the analysis of business requirements to elaborate a solution proposal
o Elaborate commercial proposals
o Write functional specifications for the product development team
o Write Feature Descriptions• Project management
o Lead the e2e process to deliver the proposed solutions
o Report to the Customer and to company Management the status of projects, providing alternatives to eliminate blockers, reduce delays and minimize risks• Unit and integration testing
o Support the Test team on Test definition and bug analysis to make sure that our solution matches what the customer needs
• Product Management, follow up and recording
o Create definitions of new companies products
o Make proposals to Improve the product portfolio and increase the product capabilities
o Be the company Product evangelist; demonstrating an in-depth understanding of the functions, features and benefits and share that insight, for example by providing training to less experienced colleagues and by revising and enhancing product manuals.
• Other BaU
o Sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver.
o Assist in the day-to-day operational activities.
o Perform and/or assist in the regular customer operations.Skills and Specifications
The ideal candidate will have at least 8 years’ experience in technical support and product development in Telecommunications (very preferably) or IT (alternatively). You would have a strong technical educational background combined with a commercial mindset within a B2B arena. Ideally you would have experience with infrastructure for emerging technologies. We are looking for someone with an extreme “can-do” attitude, a willingness to take on cross-functional tasks and to take ownership of assigned projects.
Compulsory skills
• Strong written and oral communication skills, with the ability to communicate with both, business and technical stakeholders at all levels of an organization.
• Strong analytical skills
• Strong Customer Orientation skills
• Methodical, high standard of attention to detail.
• Proven expertise with Telecom Business and its processes (eTOM)
• Knowledge of MNO and MVNE business and the different network standards like 3G, 4G and VoLTE
• Experience building and knowledge of service-oriented architectures (SOA) and web services, including use of SOAP, WSDL, and RESTful applications.
• Experience in Database script development, preferably with MSSQL but other database platforms are relevant as well
• Hands-on mentality, ability to assist in achieving the goals of the enterprise and to self-motivate.
• Understanding current and emerging trends in CRM, consumer interactions.
• You are fluent in English; any other language is an asset.Additional and valued skills
• Familiarity with Software Development Life Cycle processes.
• Ability to simultaneously juggle several projects efficiently, despite challenging resource and time constraints. Can achieve project objectives in a timely, cost-effective manner with highest quality delivery.
• Proven ability to work with, inspire and create consensus with a group to cooperatively achieve a common goal; a demonstrated ability to lead and organize cross-functional meetings and committees.
• Experienced in Unix/Linux as well as Windows scripting and programming (shell, Python, PHP, Perl, .NET, etc.)Our offer
This is a fantastic opportunity for an experienced Business System Analyst to join this Technology Leader and help to build and structure a worldwide team of professionals. Our client is a fast growing, dynamic company with a recognized brand, offering a challenging role, with lots of opportunities and competitive terms of employment.
We offer a fair market salary level according to your experience and background and your experience, same as we will give you the opportunity to reach your full potential and be rewarded for your achievements. Our reward structures are set up to drive performance, focusing on results and behaviors that reflect our Company values. The offer also includes a company paid Health Insurance coverage, flexible working time schedules, travel insurance, equity scheme, team bonding activities, snacks, coffee, tea, etc.
You’ll be part of a culture where ideas are valued, and initiative encouraged.
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5G Cloud Engineer
**about**
Our client company is a nonprofit research and innovation center that generate mission-driven research in fields like 5G, IoT, Immersive Technologies, Artificial Intelligence, RINA, Cybersecurity and Blockchain. Our client company’s Software Networks team is dedicated to the research, development and innovation on Software Defined Networks (SDN), Network Function Virtualization (NFV), and Cloud/Edge technologies, in order to add value and to offer new tools and technologies to promote the adoption of new business models and the development of ICT sector. The group holds expertise in development of 5G platforms focused on Network Slice Management and Network Service Orchestration (Cloud to Edge) for enabling dynamic and rapid service provisioning over cross-domain multi-tenant SDN/NFV based ICT infrastructures.
**responsibilities**
We are looking for a senior Cloud/DevOps engineer for its city-wide 5G testbed to work on the design, deployment, automation and maintenance of Cloud/Edge infrastructure supporting the R + I + D activities.
As part of his regular work the researcher is expected to:
* Participate in technological developments in this area.
* Define technological requirements of the projects and test bed infrastructure to be developed.
* Build proofs of concept (prototypes) based on disruptive ideas and technologies
* Participate in the drafting of technical documentation associated with the projects.
* Generate patent ideas and results and that lead to scientific publications.The candidate will report directly to the area director and will have the capabilities to manage and lead particular technical aspects within European projects to ensure their successful fulfillment.
**requirements**
* Sound knowledge and in-depth understanding of Software Defined Networks (SDN), Network Function Virtualization (NFV), Cloud Computing and Cloud Native architectures and concepts.
* Proven hands-on experience in developing/extending network or cloud prototypes/tools/platforms (OpenStack, K8s, AWS, Azure, DevOps tools, etc.).
* Experience in leading experimental testbed design, deployment, operation & maintenance.
* Analytical mind-set able to propose solutions to new and known problems and carry on R&D activities proactively.
* Good written, communication and presentation skills. Good spoken and written English.
* Availability to travel.**valuable assets**
* PhD in Telecommunications Engineering or Computer Science.
* Experience in a team leadership.**what we do offer**
* You will be part of a multicultural team. We have a fun loving and friendly international work environment.
* Be in contact and work with cutting-edge technology
* Work in challenging R&D projects
* Fix + variable salary
* Option of flexible retribution (restaurant card, transport card, medical insurance, kindergarten)
* Flexible working schedule – We know you have a life outside of work and we will work with you to make sure it’s kept that way
* Fridays afternoon off
* Intensive work schedule in July & August
* Home-office option
* Open space office in Barcelona
* Free fruit every week
* Discounted Gym-access
* 25 vacation days per year
* Casual dress code
* Let us know which trainings you need
* You will have the opportunity to attend tech conferences and eventsOur client company seeks to increase the number of women in those areas where they are underrepresented and, therefore explicitly, encourages women to apply.
Our client company seeks to increase the number of persons with disabilities among its workforce, and therefore explicitly encourages this collective to apply.
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IMS Network Engineer
**Senior System Administrator / Linux**
**about the company**
Our client company is the supplier of choice of business software and services to the telecommunications and financial services industry. The company enables both mobile carriers and virtual operators to offer a full suite of products, delivery platforms, support services, superior industry expertise and high-quality customer service without substantial upfront investments from clients.
They provide global telecommunication companies, mobile network operators, banks, supermarkets, consumer product companies, media firms, and other businesses with a full suite of products and services that enables them to fully provide telecom services as part of their business offerings.
All operations are backed up by the company’s state-of-the-art in-house CRM/billing system ensuring proper support and reliable data reports for our customers. They therefore offer the ideal platform for the B-2-B customer who wishes to operate cost efficiently as an independent global telecom and multimedia distribution organization.
**description and responsibilities**
Your main focus is on the performance, integrity and security of the Linux and IP systems/network. Though partly focused on analyses and maintenance, the job also entails specialization on performance enhancement, including planning, development and troubleshooting:
* Maintaining existing server/network infrastructure
* Linux support for Application Servers
* Managing Databases Servers used by the company
* Deploy new and maintain existing server security policy for Redhat, Centos, Debian using Orchestration Tools
* Assist in setting up new system infrastructure
* System and Network Monitoring
* Load Balancing experience
* Creating documentation* Communicating with partners to create technical solutions from business-driven requirements
* Participate in the 24/7 weekly on-call scheme**requirements**
* OS: Debian/Redhat/CentOS
* High-Availability mainly Corosync/Pacemaker/Haproxy/Nginx
* Network: BAsic TCP/IP Fundamentals
* Automation: Puppet/Ansible
* Monitoring: Nagios/Icinga/ElasticSearch
* Scripting Languages: Python/Perl/Bash**knowledge of the following is a valuable asset:**
* Kubernetes/Docker/Kafka
* AWS experience**t** **he ideal candidate should:**
* Be an independently operating and hands-on person
* Have interests in the mobile/data side of IT.
* Have an enthusiasm for new technologies and knowledge sharing.
* Not have a nine-to-five mentality.
* Be a team player.
* Possess strong communication skills and be able to communicate in English.
* Have an excellent eye for detail.
* Be willing to travel**additional information:**
The offer also includes a company paid Health Insurance coverage, flexible working time schedules, travel insurance, equity scheme, team bonding activities, snacks, coffee, tea, etc.
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**come grow with us!**
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Senior System Administrator – Linux
**about the company**
Our client company is the supplier of choice of business software and services to the telecommunications and financial services industry. The company enables both mobile carriers and virtual operators to offer a full suite of products, delivery platforms, support services, superior industry expertise and high-quality customer service without substantial upfront investments from clients.
They provide global telecommunication companies, mobile network operators, banks, supermarkets, consumer product companies, media firms, and other businesses with a full suite of products and services that enables them to fully provide telecom services as part of their business offerings.
All operations are backed up by the company’s state-of-the-art in-house CRM/billing system ensuring proper support and reliable data reports for our customers. They therefore offer the ideal platform for the B-2-B customer who wishes to operate cost efficiently as an independent global telecom and multimedia distribution organization.
**description and responsibilities**
Your main focus is on the performance, integrity and security of the Linux and IP systems/network. Though partly focused on analyses and maintenance, the job also entails specialization on performance enhancement, including planning, development and troubleshooting:
* Maintaining existing server/network infrastructure
* Linux support for Application Servers
* Managing Databases Servers used by the company
* Deploy new and maintain existing server security policy for Redhat, Centos, Debian using Orchestration Tools
* Assist in setting up new system infrastructure
* System and Network Monitoring
* Load Balancing experience
* Creating documentation* Communicating with partners to create technical solutions from business-driven requirements
* Participate in the 24/7 weekly on-call scheme**requirements**
* OS: Debian/Redhat/CentOS
* High-Availability mainly Corosync/Pacemaker/Haproxy/Nginx
* Network: BAsic TCP/IP Fundamentals
* Automation: Puppet/Ansible
* Monitoring: Nagios/Icinga/ElasticSearch
* Scripting Languages: Python/Perl/Bash**knowledge of the following is a valuable asset:**
* Kubernetes/Docker/Kafka
* AWS experience**t** **he ideal candidate should:**
* Be an independently operating and hands-on person
* Have interests in the mobile/data side of IT.
* Have an enthusiasm for new technologies and knowledge sharing.
* Not have a nine-to-five mentality.
* Be a team player.
* Possess strong communication skills and be able to communicate in English.
* Have an excellent eye for detail.
* Be willing to travel**additional information:**
The offer also includes a company paid Health Insurance coverage, flexible working time schedules, travel insurance, equity scheme, team bonding activities, snacks, coffee, tea, etc.
